Delivery & Returns

Please find details below regarding our Delivery & Returns Policy. Should you have any questions or queries please contact our team via email


Orders received by before 12 noon on a working day, will be despatched same day. Orders received after 12 noon on a working day will be despatched next working day. Please note that orders are not processed on weekends or public holidays when we are closed.

Wherever possible, goods will be despatched by Royal Mail or DHL unless otherwise requested.

Whenever a courier service is used, delivery may be made at any time between 08.30 and 17.30. These goods will require a signature. If no one is in to accept delivery, a neighbour may be asked to accept the delivery and to sign for it. If unable to deliver to your address, a card will be left with instructions.

Please note that the handling charge is not a freight charge and is subject to VAT.

Standard Delivery – 1-2 working days (09:00 to 17:00) = £3.50 ex VAT


For all cancellations and returns enquiries, please contact our team via email

Any goods ordered in error must be reported to Turn Beautiful, by telephone, within 2 working days of receipt of delivery. They may only be returned with the agreement of Turn Beautiful and only if they are in re-saleable condition. If return of goods is agreed to by Turn Beautiful, the client will be issued with a case number which must be quoted with the shipment.

If, upon sight of returned goods, Turn Beautiful judges them to be in re-saleable condition, your account will be credited with 80% of their value. If no case number is quoted or goods are not judged to be in re-saleable condition, no credit will be given. In this case, goods will only be returned to the client if requested, in which case the applicable handling charge will be charged to your account, regardless of the value of the goods. This is payable with the next order.


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