Delivery & Returns

Please find details below regarding our Delivery & Returns Policy. Should you have any questions or queries please contact our team via email


Wherever possible orders received by before 12 noon on a working day, will be despatched same day. Orders received after 12 noon on a working day will be despatched next working day. Please note that orders are not processed on weekends or public holidays when we are closed.

Goods will be despatched by Royal Mail unless otherwise requested.

Whenever a courier service is used, delivery may be made at any time between 08.30 and 17.30. These goods will require a signature. If no one is in to accept delivery, a neighbour may be asked to accept the delivery and to sign for it. If unable to deliver to your address, a card will be left with instructions.

Please note that the handling charge is not a freight charge and is subject to VAT.

Royal Mail Services Offered

  • Royal Mail Tracked 24 – Tracking to delivery point and aim for next-day delivery
  • Royal Mail Signed for 1st Class – Signature on delivery and aim for next-day delivery
  • Royal Mail Signed for 2nd Class – Signature on delivery and aim for 2-3 days delivery


At Turn Beautiful we want to ensure you are delighted every time you shop with us. Occasionally though, we know you may want to return items.

We’ll gladly accept returns for any products purchased from and will issue a full refund upon receiving your items within 30 days of the purchase date.

Should you have a response to any of the products purchased on our site please also contact us as soon as possible either via phone +44 (0)1273 719988 or email

​​​​​​​All returns must be pre-approved.
Please contact us via e-mail within 48hr should you have any discrepancies with your order.

1. Place the unused item in its original condition and original shipper packaging
2. Contact our us via email at to obtain your RMA (Return Merchandise Authorisation).
3. Once we receive your returned product(s), we will issue your replacement or refund.
Please send your package to:

Turn Beautiful
12 Market Street, Brighton, BN1 1HH

All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.